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1-866-731-1764

How To Contact BuyADT.com
BuyADT.com welcomes your questions and comments. If you have a question about the home security products and services at this Web site, you can contact us in one of the methods listed below. Email queries: Your question will be directed to the appropriate staff member and will be answered in a reasonable amount of time. Toll-free phone calls: Your question will be answered by one of our knowledgeable customer service representatives.

BuyADT welcomes your questions.

Phone:
	1-866-731-1764 Monday-Friday: 9 pm - 11 pm EST Saturday: 9 am – 7 pm EST
Mail:
	BuyADT.com 3303 W. Commercial Blvd. Fort Lauderdale, FL 33309
Email:
	info@BuyADT.com

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Terms and Conditions

$99.00 Customer Installation Charge. 36-Month Monitoring Agreement required at $35.99 per month ($1,295.64). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT Security Services, Inc. Other rate plans available. Cannot be combined with any other offer.
    
1. If during the six months following installation we are unable to resolve any installation/service-related concern, ADT will refund the installation charge and/or any monitoring fees paid. See 6-month ADT Money-Back Service Guarantee Certificate for full details and conditions. 

2. The customer who presents ADT with the original Theft Protection Certificate will be eligible to receive a reimbursement of up to five hundred dollars ($500.00) of customer’s homeowner’s insurance deductible (if any), if ALL of the following requirements are met to ADT’s reasonable satisfaction. (i) the property loss was the result of a burglary that took place while the customer’s ADT security system was in good working order, connected to ADT’s central station and was “on” and while all the customer’s doors and windows were locked; and (ii) the intruder entered the residence through a door, window or other area equipped with an ADT detection device, and such detection device was not “bypassed”, and (iii) customer is not in any way in default under the ADT Residential Services Contract; and (iv) customer files a written claim with its homeowners’ insurance company, and such claim is not rejected or otherwise contested by the insurer; and (v) customer reports the burglary loss to the appropriate police department and obtains a written police report; and (vi) customer provides ADT with copies of the insurance claim report and the police reports; and (vii) customer certified in writing to ADT (by signing the ORIGINAL CERTIFICATE and presenting it to ADT) that all of the foregoing requirements have been satisfied. Customer understands that presentation of the ORIGINAL CERTIFICATE signed by customer is required and understands that ADT reserves the right to reject any application for reimbursement that does not comply with ALL of the requirements. Photocopies and other reproductions of the certificate will NOT be accepted. By signing the documents, customer certifies to ADT that all of the foregoing requirements have been satisfied. Subject to terms and conditions of the ADT Residential Services Contract between customer and ADT Security Services, Inc. 

3. To qualify for the Mover’s Security Guarantee, you must be a current or former ADT customer who has had active ADT contract monitored service for two years (24-months), and your ADT account must be in good standing, or have been in good standing when you left ADT. Offer valid for two (2) years following cancellation of ADT service in your prior home. 36-month monitoring agreement required at the then-prevailing monthly monitoring rate. ADT may substitute a comparable home security system package. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Additional monitoring fees required for some services.

4. Identity Theft Protection is a service of Equifax Consumer Services, Inc. ADT Security Services Inc., is not affiliated with Equifax and makes no representations or warranties with respects to the Equifax services.

© Copyright 2008. ADT Security Services, Inc. All Rights Reserved. ADT, the ADT logo and SecurityLink are registered trademarks of ADT Services AG and are used under license.

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